Our pledge is to insure that you have an easy and pleasant shopping experience with us. All of our products are one of a kind and handmade from natural material, selected for quality and durability to prevent damage in shipping. Our friendly customer service will do everything possible to make sure you remain a satisfied customer! In the event damage occurs in shipping or you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.
- Please contact us for a Return Authorization number and return instructions before sending back any item.
- Unauthorized returns will not be accepted.
- We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information.
- In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you.
- Instead, you will need to contact the shipping courier that you selected and file an insurance claim.
- All refunds will be made to the person/credit card that made the original purchase.
- Some return exceptions to this policy may apply.
- All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed.
Returning Defective Items
- All damaged items must be reported within 5 days of the receipt of the item so that the damaged claim may be filed with our shipping courier.
- Please contact us for a Return Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.
Returning Non-Defective items
- Yolkstar LLC will not refund your purchase if the item returned is not in resalable condition.
- Please contact us for a Return Authorization number before sending back any item. Unauthorized returns will not be accepted.
- All approved non-defective returns will be subject to a 15% restocking fee.
- Return shipping is the responsibility of the customer.
- Shipping & Handling Fees are not refundable.
- Any non-defective orders that are refused or marked “return to sender” will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.
- If your original purchase qualified for FREE shipping and you choose to return any part of your order, you will still be responsible to pay for all shipping costs that were originally incurred to ship your order.
- If a FREE shipping order is refused or deemed Return to Sender, you will also be responsible for the return shipping fee. These shipping amounts will be deducted from your refund.
If you have placed an order and would like to cancel it, please contact us as quickly as possible by e-mail. We will do our best to prevent your order from shipping, because our systems are automated, we cannot always guarantee cancellations. If your order does ship out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.